Refund & Dispute Policy

Quotations and validity

Quotations from ROTIS are valid for 7 calendar days from the date issued.

Prices may change after this period due to supplier updates, currency shifts or freight cost changes.

Cancellations

You may cancel before making any payment at no cost.

After prepayment, cancellation is free as long as ROTIS has not yet placed the order with the supplier.

Once ROTIS has placed the order, cancellation is still possible, but supplier fees, transfer charges and any exchange rate loss will be deducted from your refund.

Refund timelines

If your prepayment has not yet been used to place an order, we refund it in full, minus transfer charges, within 14 days of your request.

If a supplier issues a refund to ROTIS, we pass it on to you within 14 days of receiving it.

Subscription fees are not refundable once the subscription period has started.

Disputes and claims

If there is a problem with your order, report it within 7 days of receiving the goods, with clear photos.

ROTIS will negotiate with the supplier in good faith on your behalf, but we cannot force a supplier to accept a claim or issue a refund.

We will keep you informed of the supplier's response throughout the process.

Limits of liability

ROTIS's total liability for any claim is capped at the amount you have paid ROTIS in the previous 3 months.

ROTIS is not liable for losses caused by suppliers, carriers, customs authorities or events outside our control.

Contact us

For questions about a quote, payment or refund, contact us on WhatsApp at +237 651 067 371.